Returns & Exchanges
At What Katie Did, we want you to feel confident and glamorous in your vintage-inspired lingerie. If your purchase isn't a perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the items in their original packaging, ensuring all labels and hygiene seals are intact to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our boutique team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing